Description: The Salesforce Business Analyst Handbook by Srini Munagavalasa Estimated delivery 3-12 business days Format Paperback Condition Brand New Description The Salesforce Business Analyst Handbook is an invaluable guide to understanding every phase of enterprise Salesforce projects. It will help you to improve user adoption and create real business value through practical use cases, tips, and tricks. Publisher Description Become a proficient Salesforce business analyst with the help of expert recommendations, techniques, best practices, and practical advicePurchase of the print or Kindle book includes a free eBook in the PDF format.Key FeaturesLearn the intricacies and nuances of every stage of a projects implementationDiscover real-world examples, tips, and tricks that you can apply to any Salesforce projectOvercome the challenges inherent in user interaction and improve your customer experienceBook DescriptionSalesforce business analysis skills are in high demand, and there are scant resources to satisfy this demand. This practical guide for business analysts contains all the tools, techniques, and processes needed to create business value and improve user adoption.The Salesforce Business Analyst Handbook begins with the most crucial element of any business analysis activity: identifying business requirements. Youll learn how to use tacit business analysis and Salesforce system analysis skills to rank and stack all requirements as well as get buy-in from stakeholders. Once you understand the requirements, youll work on transforming them into working software via prototyping, mockups, and wireframing. But what good is a product if the customer cannot use it? To help you achieve that, this book will discuss various testing strategies and show you how to tailor testing scenarios that align with business requirements documents. Toward the end, youll find out how to create easy-to-use training material for your customers and focus on post-production support – one of the most critical phases. Your customers will stay with you if you support them when they need it!By the end of this Salesforce book, youll be able to successfully navigate every phase of a project and confidently apply your new knowledge in your own Salesforce implementations.What you will learnCreate a roadmap to deliver a set of high-level requirementsPrioritize requirements according to their business valueIdentify opportunities for improvement in process flowsCommunicate your solution design via conference room pilotsConstruct a requirements traceability matrixConduct user acceptance tests and system integration testsDevelop training artifacts so your customers can easily use your systemImplement a post-production support model to retain your customersWho this book is forThis book is for intermediate- to senior-level business analysts with a basic understanding of Salesforce CRM software or any CRM technology who want to learn proven business analysis techniques to set their business up for success. Author Biography Srini Munagavalasa has more than 20 years of global IT experience in Salesforce CRM and PRM, SAP CRM, and HR. He has a passion for learning about new and emerging technologies and products and prototyping and implementing solutions resulting in customer satisfaction and business benefits. He has authored 10+ articles on CRM, HR, and project management with Wellesley Information Services (WIS). He has also presented papers at Salesforce Dreamforce and SAP Sapphire/ASUG. He is currently working as a VP at Salesforce COE at MUFG Americas. He has a bachelors degree in metallurgical engineering and holds a post-graduate diploma in operations management. He has worked with renowned companies such as CA Tech, IBM, The Walt Disney Company, and PwC. Details ISBN 1801813426 ISBN-13 9781801813426 Title The Salesforce Business Analyst Handbook Author Srini Munagavalasa Format Paperback Year 2022 Pages 232 Publisher Packt Publishing Limited GE_Item_ID:138930682; About Us Grand Eagle Retail is the ideal place for all your shopping needs! With fast shipping, low prices, friendly service and over 1,000,000 in stock items - you're bound to find what you want, at a price you'll love! Shipping & Delivery Times Shipping is FREE to any address in USA. Please view eBay estimated delivery times at the top of the listing. Deliveries are made by either USPS or Courier. We are unable to deliver faster than stated. International deliveries will take 1-6 weeks. NOTE: We are unable to offer combined shipping for multiple items purchased. This is because our items are shipped from different locations. 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Price: 63.28 USD
Location: Fairfield, Ohio
End Time: 2024-11-12T04:02:23.000Z
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Restocking Fee: No
Return shipping will be paid by: Buyer
All returns accepted: Returns Accepted
Item must be returned within: 30 Days
Refund will be given as: Money Back
ISBN-13: 9781801813426
Book Title: The Salesforce Business Analyst Handbook
Number of Pages: 232 Pages
Publication Name: Salesforce Business Analyst Handbook : Proven Business Analysis Techniques and Processes for a Superior User Experience and Adoption
Language: English
Publisher: Packt Publishing, The Limited
Publication Year: 2022
Subject: Commerce, Enterprise Applications / General
Type: Textbook
Item Length: 92.5 in
Author: Srini Munagavalasa
Subject Area: Computers, Business & Economics
Item Width: 75 in
Format: Trade Paperback
