Description: Product Description : The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets Success in todays rapidly changing hospitality industry depends on understanding the desires of guests of all ages from seniors and boomers to the newly dominant millennial generation of travelers Help has arrived with a compulsivelyreadable new standard The Heart of Hospitality Great Hotel and Restaurant Leaders Share Their Secrets by Micah Solomon with a foreword by The RitzCarlton Hotel Companys president and COO Herve HumlerThis uptotheminute resource delivers the closely guarded customer experience secrets and ontrend customer service insights of todays top hoteliers restaurateurs and masters of hospitality management includingFour Seasons Chairman Isadore Sharp How to build an unsinkable company cultureUnion Square Hospitality Group CEO Danny Meyer His secrets of hiring onboarding training and moreTom Colicchio Craft Restaurants Top Chef How to create a customercentric customer experience in a chefcentric restaurantVirgin Hotels CEO Raul Leal How Virgin Hotels created its innovative futurefriendly hospitality approachRitzCarlton President and COO Herve Humler How to engage todays new breed of luxury travelersDoublefivestar chef and hotelier Patrick OConnell The Inn at Little Washington shares the secrets of creating hospitality connectionsDesigner David Rockwell on the secrets of building millennialfriendly restaurants and hotel spaces W Nobu Andaz that resonate with todays travelersRestaurateur Traci Des Jardins on building a narcissismfree hospitality cultureLegendary chef Eric Riperts principles of creating a great guest experiences simultaneously within a single dining roomThe Heart of Hospitality is a hospitality management resource like no other put together by leading customer service expert Micah Solomon Filled with exclusive firsthand stories and wisdom from the top professionals in the industry The Heart of Hospitality is an essential hospitality industry resourceAs RitzCarlton President and COO Herve Humler says in his foreword to the book If you want to create and sustain a level of service so memorable that it becomes an unbeatable competitive advantage youll find the secrets here( it is an used product )
Price: 16.18 USD
Location: Houston, Texas
End Time: 2025-01-10T09:00:16.000Z
Shipping Cost: 0 USD
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Item Specifics
Restocking Fee: No
Return shipping will be paid by: Buyer
All returns accepted: Returns Accepted
Item must be returned within: 30 Days
Refund will be given as: Money Back
Brand: Select Books (NY)
UPC: 9781590794890
MPN: 9.78159E+12
Model No: 9.78159E+12
Country of Origin: USA United States
Net Quantity/Number of Units: 1
Dimensions LxWxH - Cms: 9.9X0.5X9
ISBN-10: 1590794893
ISBN-13: 9781590794890
SKU: SONG1590794893
Edition: Reprint
No. of Pages: 192
Type: Books
Book Title: Heart of Hospitality : Great Hotel and Restaurant Leaders Share Their Secrets
Number of Pages: 192 Pages
Language: English
Publisher: Selectbooks, Incorporated
Topic: Human Resources & Personnel Management, Customer Relations, Industries / Hospitality, Travel & Tourism
Publication Year: 2019
Item Height: 0.5 in
Genre: Business & Economics
Item Weight: 11.5 Oz
Author: Micah Solomon
Item Length: 9 in
Item Width: 9.9 in
Format: Trade Paperback
