Description: Resolving Conflicts at WorkA Guide to Negotiation and Joint Problem-solving in the Workplace Author(s): Steve Hodder Format: Paperback Publisher: Management Books 2000 Ltd, United Kingdom Imprint: Management Books 2000 Ltd ISBN-13: 9781852526801, 978-1852526801 Synopsis A practical 'how to' book for managers and employee representatives. The book identifies a range of skills and techniques and uses 16 short case studies to illustrate the points made based on the author's 30 year experience of employment relations. It gives a step-by-step guide to a negotiation using traditional collective bargaining. Areas covered include preparation for the negotiation, questioning techniques, dealing with aggression, how to identify and respond to 'dirty tricks' used by negotiators, how to negotiate when faced with a collective dispute, and a review of new methods of Alternative Dispute Resolution (ADR). In addition, an appendix contains a simple self-assessment tool for negotiators.
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Location: Aldershot
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Book Title: Resolving Conflicts at Work
Number of Pages: 220 Pages
Language: English
Publication Name: Resolving Conflicts at Work: a Guide to Negotiation and Joint Problem-Solving in the Workplace
Publisher: Management Books 2000 LTD
Publication Year: 2011
Subject: Safety, Management
Item Height: 210 mm
Item Weight: 400 g
Type: Textbook
Author: Steve Hodder
Item Width: 148 mm
Format: Paperback
