Description: Moments of TruthAuthor(s): Jan Carlzon Format: Paperback Publisher: HarperCollins Publishers Inc, United States Imprint: Harper Business ISBN-13: 9780060915803, 978-0060915803 Synopsis The president and CEO of Scandinavia Airlines (SAS) shows how to adapt to the new customer-driven economy.
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Location: Aldershot
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Book Title: Moments of Truth
Number of Pages: 160 Pages
Language: English
Publication Name: Moments of Truth
Publisher: HarperCollins INC International Concepts
Publication Year: 2001
Subject: Business
Item Height: 203 mm
Item Weight: 132 g
Type: Textbook
Author: Jan Carlzon
Item Width: 135 mm
Format: Paperback
