Mediation for Managers: Resolving Conflict and Rebuilding Relationships at Work

Description: Mediation for Managers by John Crawley, Katherine Graham Here, for the first time, is an accessible and practical book on mediation at work and in the workplace itself. FORMAT Paperback LANGUAGE English CONDITION Brand New Publisher Description In recent years mediation has become an increasingly popular approach and powerful technique and has been used successfully in such areas as commercial disputes and customer complaints-handling. Here, for the first time, is an accessible and practical book on mediation at work and in the workplace itself. Packed with real-life examples and cases, it focuses on mediations positive way of looking at conflict, how it injects a new dimension into peoples "conflict zone", and outlines the qualities needed to be a mediating manager. Mediating managers become beacons of positive energy perceived as people capable of holding things together when others are "losing it". They are able to do this because they are enablers, not judge and jury, catalysts not fixers, encouragers not enforcers. Mapping out the overall steps of the mediation process, what mediating managers core tasks are at each stage, the opportunities offered to those involved, and illustrating different key moments of effectively resolved workplace disputes, the book demonstrates how transferable mediation skills are and how they can be used in a wide range of workplace settings. Author Biography John Crawley (Author) John Crawley, author of Constructive Conflict Management (Nicholas Brealey Publishing) and Katherine Graham are directors of Conflict Management Plus, the leading consultancy and training organization in this fast growing field.Katherine Graham (Author) Katherine Graham and John Crawley, author of Constructive Conflict Management (Nicholas Brealey Publishing)are directors of Conflict Management Plus, the leading consultancy and training organization in this fast growing field. Review Indispensable for managers who need a step-by-step guide for working on a problem quickly. - Graham Waddington Independent Mediation PractitionerAll managers who find themselves faced with conflict will find something useful in here. The mediation process comes through clearly, with simple visible cues, checklists and instructions. - David Wyatt Research Director, GlaxoSmithKlineThis should be essential reading for all human resource managers and indeed for all employees in a supervisory position. - Health and Safety at Work Long Description In recent years mediation has become an increasingly popular approach and powerful technique and has been used successfully in such areas as commercial disputes and customer complaints-handling. Here, for the first time, is an accessible and practical book on mediation at work and in the workplace itself. Packed with real-life examples and cases, it focuses on mediations positive way of looking at conflict, how it injects a new dimension into peoples "conflict zone", and outlines the qualities needed to be a mediating manager. Mediating managers become beacons of positive energy perceived as people capable of holding things together when others are "losing it". They are able to do this because they are enablers, not judge and jury, catalysts not fixers, encouragers not enforcers. Mapping out the overall steps of the mediation process, what mediating managers core tasks are at each stage, the opportunities offered to those involved, and illustrating different key moments of effectively resolved workplace disputes, the book demonstrates how transferable mediation skills are and how they can be used in a wide range of workplace settings. Review Quote All managers who find themselves faced with conflict will find something useful in here. The mediation process comes through clearly, with simple visible cues, checklists and instructions. Promotional "Headline" Here, for the first time, is an accessible and practical book on mediation at work and in the workplace itself. Details ISBN1857883152 Author Katherine Graham Short Title MEDIATION FOR MANAGERS Series People Skills for Professionals Language English ISBN-10 1857883152 ISBN-13 9781857883152 Media Book Format Paperback Illustrations Yes Year 2002 Place of Publication London Country of Publication United Kingdom Edition 1st Residence NY, US Subtitle Resolving Conflict and Rebuilding Relationships at Work Imprint Nicholas Brealey International UK Release Date 2002-06-06 Pages 256 Publisher John Murray Press Publication Date 2002-06-06 DEWEY 658.3145 Audience Tertiary & Higher Education NZ Release Date 2002-07-31 AU Release Date 2002-07-31 We've got this At The Nile, if you're looking for it, we've got it. With fast shipping, low prices, friendly service and well over a million items - you're bound to find what you want, at a price you'll love! TheNile_Item_ID:159554450;

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