Managing Conflict at Work: Understanding and Resolving Conflict for Productive W

Description: Managing Conflict at Work by Jackie Keddy, Clive Johnson Estimated delivery 3-12 business days Format Hardcover Condition Brand New Description Managing Conflict at Work provides guidance on preventing, containing and resolving conflict. It examines conflict in the context of workforce motivation, leadership and corporate responsibility and includes advice on mediation, stakeholder analysis and reflective questioning. Publisher Description Managing Conflict at Work provides practical guidance on how to prevent, contain and resolve conflict in the workplace. It demonstrates how effective conflict management can have a powerful impact on the way organisations channel their energies; encouraging positive mindsets and building stronger and happier workforces. Putting the cost of rising conflict in context with recessionary times, it looks beyond individual cases to issues such as workforce motivation and corporate responsibility. The authors provide a wide range of practical techniques, tools and templates to support individuals who need to facilitate the resolution of employee disputes. Aimed not just at mediators and conflict practitioners, but at staff managers and anyone who needs to deal with people disputes; the book emphasises simple and practical ways for dealing with conflict situations - both when potential disputes are first emerging, and once a conflict has escalated into a formal complaint.Also including international case studies, extensive appendix of templates, tools and forms, including stakeholder analysis, mediation in-take forms and reflective questioning prompts, Managing Conflict at Work provides practical support to ensure that your company prevents disputes and stays within the law. The book is accompanied by an extensive range of ready-to-use templates and case studies and is supported by a dedicated website, providing information and downloads referred to in the book, as well as videos and podcasts. Author Biography Clive Johnson is a highly experienced negotiator, facilitator and coach. His extensive experience includes in-house mediation and acting as course director of various conflict training programmes. A prolific writer and speaker, Clive is a partner with conflict specialists, The Janus Partnership and is co-founder of the International Conflict Management Forum .Jackie Keddy is a highly experienced mediator, coach and conflict consultant. As a former facilitator of some of the London Metropolitan Police Services most high profile and complex disputes, a grievance appeals investigator and a founding member of the Mets Leadership Academy, Jackie brought her many years of experience as a police officer and DCI into a new life in managing people. With Clive, Jackie is a partner of The Janus Partnership and co-founded the International Conflict Management Forum . She regularly writes and features in various magazines and journals, and as a multiple award-winner for her work with the Met, is much in demand as a conference speaker. Details ISBN 0749459522 ISBN-13 9780749459529 Title Managing Conflict at Work Author Jackie Keddy, Clive Johnson Format Hardcover Year 2010 Pages 272 Publisher Kogan Page Ltd GE_Item_ID:161825073; About Us Grand Eagle Retail is the ideal place for all your shopping needs! With fast shipping, low prices, friendly service and over 1,000,000 in stock items - you're bound to find what you want, at a price you'll love! Shipping & Delivery Times Shipping is FREE to any address in USA. Please view eBay estimated delivery times at the top of the listing. Deliveries are made by either USPS or Courier. We are unable to deliver faster than stated. International deliveries will take 1-6 weeks. NOTE: We are unable to offer combined shipping for multiple items purchased. This is because our items are shipped from different locations. Returns If you wish to return an item, please consult our Returns Policy as below: Please contact Customer Services and request "Return Authorisation" before you send your item back to us. Unauthorised returns will not be accepted. Returns must be postmarked within 4 business days of authorisation and must be in resellable condition. Returns are shipped at the customer's risk. We cannot take responsibility for items which are lost or damaged in transit. For purchases where a shipping charge was paid, there will be no refund of the original shipping charge. Additional Questions If you have any questions please feel free to Contact Us. Categories Baby Books Electronics Fashion Games Health & Beauty Home, Garden & Pets Movies Music Sports & Outdoors Toys

Price: 47.99 USD

Location: Calgary, Alberta

End Time: 2024-12-21T04:05:20.000Z

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