Managing Conflict at Work: Understanding and Resolving Conflict for Productive W

Description: Managing Conflict at Work by Jackie Keddy, Clive Johnson Managing Conflict at Work provides guidance on preventing, containing and resolving conflict. It examines conflict in the context of workforce motivation, leadership and corporate responsibility and includes advice on mediation, stakeholder analysis and reflective questioning. FORMAT Hardcover LANGUAGE English CONDITION Brand New Publisher Description Managing Conflict at Work provides practical guidance on how to prevent, contain and resolve conflict in the workplace. It demonstrates how effective conflict management can have a powerful impact on the way organisations channel their energies; encouraging positive mindsets and building stronger and happier workforces. Putting the cost of rising conflict in context with recessionary times, it looks beyond individual cases to issues such as workforce motivation and corporate responsibility. The authors provide a wide range of practical techniques, tools and templates to support individuals who need to facilitate the resolution of employee disputes. Aimed not just at mediators and conflict practitioners, but at staff managers and anyone who needs to deal with people disputes; the book emphasises simple and practical ways for dealing with conflict situations - both when potential disputes are first emerging, and once a conflict has escalated into a formal complaint.Also including international case studies, extensive appendix of templates, tools and forms, including stakeholder analysis, mediation in-take forms and reflective questioning prompts, Managing Conflict at Work provides practical support to ensure that your company prevents disputes and stays within the law. The book is accompanied by an extensive range of ready-to-use templates and case studies and is supported by a dedicated website, providing information and downloads referred to in the book, as well as videos and podcasts. Notes Recent research suggests that conflict resolution costs UK businesses nearly £40 billion each year. In the US litigation can easily reach $100,000 when an employer is found liable. Provides guidance on resolving issues efficiently and cost effectively. Includes an extenstive list of "micro-tools", which can be readily applied in the workplace to aid conflict resolution. Back Cover managing conflict at work understanding and resolving conflict for productive working relationships clive johnson & jackie keddy & managing conflict at work clive johnson & jackie keddy & & jackie keddy: a highly experienced mediator and grievance investigator, jackie now practises as a consultant, mediator and trainer. her work as a conflict specialist draws on nearly 30 years& service with london&s metropolitan police service, in which she managed several specialist crime directorates and achieved the rank of detective chief inspector. a winner of numerous awards and a popular conference speaker, jackie is passionate about improving relationships in the workplace and providing practical tools for managers. & clive johnson: following a lengthy career in management consultancy, clive now practises as a coach, consultant and trainer. with jackie, he is co-founder of the international conflict management forum and the janus partnership , a consultancy and training organization exclusively dedicated to workplace conflict management. he regularly speaks and writes on conflict topics. & &"with an abundance of useful models and metaphors johnson and keddy bring the world of workplace conflict management alive for every audience. overall an excellent treatment of a subject all too readily sensationalized or written from a victim perspective. this grown up grounded approach will help all practitioners in the field.&" dr john mcgurk, adviser: learning and talent development, hr: practice development team, chartered institute of personnel and development & &"this book &gets it& & it articulates basic truths and insights into human nature and behaviour which those involved in workplace disputes have observed all too often. my only worry is that the authors will put employment lawyers out of business!&" gary freer, partner in employment law, mcgrigors llp & &"this useful book draws together the most current thinking in communication and provides straightforward models for those dealing with complex and difficult negotiations.&" Author Biography Clive Johnson is a highly experienced negotiator, facilitator and coach. His extensive experience includes in-house mediation and acting as course director of various conflict training programmes. A prolific writer and speaker, Clive is a partner with conflict specialists, The Janus Partnership and is co-founder of the International Conflict Management Forum .Jackie Keddy is a highly experienced mediator, coach and conflict consultant. As a former facilitator of some of the London Metropolitan Police Services most high profile and complex disputes, a grievance appeals investigator and a founding member of the Mets Leadership Academy, Jackie brought her many years of experience as a police officer and DCI into a new life in managing people. With Clive, Jackie is a partner of The Janus Partnership and co-founded the International Conflict Management Forum . She regularly writes and features in various magazines and journals, and as a multiple award-winner for her work with the Met, is much in demand as a conference speaker. Table of Contents Chapter - 01: The nature of conflict;Chapter - 02: Deciphering conflict management;Chapter - 03: Options for resolving conflict;Chapter - 04: RESOLVE – The Janus perspective;Chapter - 05: Preventing conflict;Chapter - 06: Managing conflict from the front line;Chapter - 07: Escalated dispute resolution;Chapter - 08: The practice of dispute resolution: critical encounters;Chapter - 09: Strategic planning and conflict management;Chapter - 10: Implementing a conflict management strategy;Chapter - 11: Monitoring and evaluation Review "This easy-to-read book presents effective conflict management as a combination of good communication, emotional intelligence and common sense - underpinned by the application of sound techniques. Its a practical read packed with solid information, diagrams, tables and clear definitions. It also covers training for roles such as informal mediator and skills for giving testimony at employment tribunals. Essential reading for managers." * Professional Manager *"This is an excellent book which combines clarity of expression with solid information presented in an easy to read format...This book is essential reading for everyone, and should be required reading for those with any management responsibility at any level." * Chartered Management Institute *"Its a practical read packed with solid information, diagrams, tables and clear definitions. It also covers training for roles such as informal mediator and skills for giving testimony at employment tribunals. Essential reading for managers." * Professional Manager * Promotional Managing Conflict at Work provides guidance on preventing, containing and resolving conflict. It examines conflict in the context of workforce motivation, leadership and corporate responsibility and includes advice on mediation, stakeholder analysis and reflective questioning. Review Text "This easy-to-read book presents effective conflict management as a combination of good communication, emotional intelligence and common sense - underpinned by the application of sound techniques. Its a practical read packed with solid information, diagrams, tables and clear definitions. It also covers training for roles such as informal mediator and skills for giving testimony at employment tribunals. Essential reading for managers." Review Quote "with an abundance of useful models and metaphors, johnson and keddy bring the world of workplace conflict management alive for every audience. overall an excellent treatment of a subject all too readily sensationalized or written from a victim perspective.this grown up grounded approach will help all practitioners in the field." dr john mcgurk, adviser: learning and talent development, hr: practice development team, chartered institute of personnel and development "this book gets it it articulates basic truths and insights into human nature and behaviour which those involved in workplace disputes have observed all too often. my only worry is that the authors will put employment lawyers out of business!" gary freer, partner in employment law, mcgrigors llp Promotional "Headline" Recent research suggests that conflict resolution costs UK businesses nearly 40 billion each year. In the US litigation can easily reach $100,000 when an employer is found liable. Feature * Recent research suggests that conflict resolution costs UK businesses nearly 40 billion each year. In the US litigation can easily reach $100,000 when an employer is found liable.; * Provides guidance on resolving issues efficiently and cost effectively.; * Includes an extenstive list of micro-tools, which can be readily applied in the workplace to aid conflict resolution. Description for Sales People recent research suggests that conflict resolution costs uk businesses nearly Description for Bookstore managing conflict at work provides guidance on preventing, containing and resolving conflict. it examines conflict in the context of workforce motivation, leadership and corporate responsibility and includes advice on mediation, stakeholder analysis and reflective questioning. Details ISBN0749459522 Author Clive Johnson Short Title MANAGING CONFLICT AT WORK Language English ISBN-10 0749459522 ISBN-13 9780749459529 Media Book Format Hardcover Year 2010 Publication Date 2010-09-03 Imprint Kogan Page Ltd Subtitle Understanding and Resolving Conflict for Productive Working Relationships Place of Publication London Country of Publication United Kingdom Illustrations Illustrations Series Kogan Page UK Release Date 2010-09-03 AU Release Date 2010-09-03 NZ Release Date 2010-09-03 Edited by Robert A. Dickson Birth 1962 Affiliation Consultant/Senior Lecturer in Oncology, Clinical Director, N. Ireland Cancer Clinical Trials Unit Centre for Cancer Research and Cell Biology, Queens University, Belfast Cancer Centre, Belfast, Ireland Position Assistant Professor Qualifications OBE Pages 272 Publisher Kogan Page Ltd DEWEY 658.4053 Audience Tertiary & Higher Education We've got this At The Nile, if you're looking for it, we've got it. 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