Managing Conflict at Work Hardcover Book

Description: FAST SHIPPING HASSLE FREE RETURNS SECURE PAYMENT EXCELLENT SERVICE Managing Conflict at Work: Understanding and Resolving Conflict for Productive Working RelationshipsAuthor: Jackie Keddy,Frgs Johnson, Clive,Johnson ClivePublisher: Kogan PageBook Format: Hardcover Shipping Please make sure to double check your shipping and address information before you confirm and pay. Where do you ship? Currently, we ship online purchases Australia wide. How long till my item gets dispatched? In most cases, orders made before 2 PM will be dispatched same day or within 24 hours. In some cases, handling time may take longer. If this is the case, specific handling time will be displayed explicitly in the listing. How long until I get my order? Unless you live in a remote area, most orders will be delivered within 2-5 business days at your destination, remote areas may take a little bit longer. Who are my items shipped with? We use Australia Post, Couriers Please and Fastway for standard, registered and express shipping for orders up to 21kg. Payment How can I pay for my item? We offer convenient, safe and speedy payment via PayPal. PayPal helps protect your information with industry-leading security and for protection systems. When you use PayPal, your financial information is never shared with the 3rd party merchant. Within PayPal you may have the option to pay with a Credit Card, Bank Account, eCheck, or other payment options. Return Can I return my items? Yes. We accept accepts returns on Damaged or incorrect orders for up to 30 days. Faulty or Damaged Items If your item arrives faulty or not as described then you can return it to us within 30 days of purchase for a full refund. Changed your mind? If you change your mind about your item, As long as the item is still in factory sealed new condition it may be sent back to us within 30 days of purchase. The item must still be in its original condition and packaging.In these cases the customer will be responsible to pay the return postage. DESCRIPTION Managing Conflict at Work: Understanding and Resolving Conflict for Productive Working RelationshipsAuthor: Jackie Keddy,Frgs Johnson, Clive,Johnson ClivePublisher: Kogan PageCategory: Management & Management Techniques, Personnel & Human Resources Management, Business NegotiationBook Format: Hardcover Managing Conflict at Work provides practical guidance on how to prevent, contain and resolve conflict in the workplace. It demonstrates how effective conflict management can have a powerful impact on the way organisations channel their energies; encouraging positive mindsets and building stronger and happier workforces. Putting the cost of rising conflict in context with recessionary times, it looks beyond individual cases to issues such as workforce motivation and corporate responsibility. The authors provide a wide range of practical techniques, tools and templates to support individuals who need to facilitate the resolution of employee disputes. Aimed not just at mediators and conflict practitioners, but at staff managers and anyone who needs to deal with people disputes; the book emphasises simple and practical ways for dealing with conflict situations - both when potential disputes are first emerging, and once a conflict has escalated into a formal complaint. Also including international case studies, extensive appendix of templates, tools and forms, including stakeholder analysis, mediation in-take forms and reflective questioning prompts, Managing Conflict at Work provides practical support to ensure that your company prevents disputes and stays within the law. The book is accompanied by an extensive range of ready-to-use templates and case studies and is supported by a dedicated website, providing information and downloads referred to in the book, as well as videos and podcasts. Jackie Keddy, Clive Johnson Table Of ContentsChapter - 01: The nature of conflict; Chapter - 02: Deciphering conflict management; Chapter - 03: Options for resolving conflict; Chapter - 04: RESOLVE - The Janus perspective; Chapter - 05: Preventing conflict; Chapter - 06: Managing conflict from the front line; Chapter - 07: Escalated dispute resolution; Chapter - 08: The practice of dispute resolution: critical encounters; Chapter - 09: Strategic planning and conflict management; Chapter - 10: Implementing a conflict management strategy; Chapter - 11: Monitoring and evaluationAbout Clive JohnsonClive Johnson is a highly experienced negotiator, facilitator and coach. His extensive experience includes in-house mediation and acting as course director of various conflict training programmes. A prolific writer and speaker, Clive is a partner with conflict specialists, The Janus Partnership (www.thejanuspartnership.com) and is co-founder of the International Conflict Management Forum (www.conflictmanagementforum.org). Jackie Keddy is a highly experienced mediator, coach and conflict consultant. As a former facilitator of some of the London Metropolitan Police Service's most high profile and complex disputes, a grievance appeals investigator and a founding member of the Met's Leadership Academy, Jackie brought her many years' of experience as a police officer and DCI into a new life in managing people. With Clive, Jackie is a partner of The Janus Partnership (www.thejanuspartnership.com) and co-founded the International Conflict Management Forum (www.conflictmanagementforum.org). She regularly writes and features in various magazines and journals, and as a multiple award-winner for her work with the Met, is much in demand as a conference speaker. GUARANTEE We guarantee all items are genuine studio release products - no copies, counterfeit or faulty versions. If there is an issue with the playback of the item (the item is faulty), please contact us within 7 days of receipt so that we can resolve the issue for you. Please note, this does not include instances where you've purchased say, a region 2 DVD and it won't play in your region 4 player. You must check first that your player can play the region of the disc you are about to purchase. CANCELLATION I Have already checked out, can I cancel my order? We will be able to cancel your order if it has not been dispatched yet. Send us a message as soon as possible and we will do our best to cancel your order before it gets sent out. My order has been dispatched, can I cancel my order? If your item has already been sent out, you are able to return it to us under our Return Policy. As long as the item is still in factory sealed new condition it may be sent back to us within 30 days of purchase. The item must still be in its original condition and packaging.In these cases the customer will be responsible to pay the return postage. CONTACT More Questions? If there is any problem, please contact us. We would rather issue a refund or a replacement item than have an unhappy customer. Our customers come first and we would love to hear from you. Feel free to CONTACT US at any time with any questions or concerns and we will be more than glad to assist you. Copyright © | All Rights Reserved

Price: 64.88 AUD

Location: Melbourne

End Time: 2024-12-28T16:14:04.000Z

Shipping Cost: 18.01 AUD