Description: Management of Service Businesses in Japan, Hardcover by Monden, Yasuhiro (EDT); Imai, Noriyuki (EDT); Matsuo, Takami (EDT); Yamaguchi, Naoya (EDT), ISBN 9814374660, ISBN-13 9789814374668, Like New Used, Free shipping in the US Management of Service Industries in Japan showcases the performance of non-manufacturing industries or service industries in contemporary Japan, specifically on how their performances have improved. Th covers three fields: Part 1: Advanced Service Management in the Service industries (management of convenience store chain Seven-Eleven in Japan, the hotel industry, the sales finance business and auto sales business of Toyota, as well as the application of Toyota production system to life insurance company); Part 2: Advanced Service Management in the Public and Non-Profit Organizations (performance evaluation of local governments in Japan, BSC (balance scorecard) in local government hospitals in Japan, and cost and pricing policy of a telecommunications company); Part 3: General Concepts and Techniques Applied to the Service Management (Japanese-like “hospitality” in the retail industry, service level agreement (SLA) in IT and shared service companies, and ICT (Information & Communication Technology) applied to BPN (Business Process Network) of service industry).
Price: 110.48 USD
Location: Jessup, Maryland
End Time: 2024-12-01T17:35:13.000Z
Shipping Cost: 0 USD
Product Images
Item Specifics
Return shipping will be paid by: Buyer
All returns accepted: Returns Accepted
Item must be returned within: 14 Days
Refund will be given as: Money Back
Return policy details:
Publisher: World Industries Scientific Publishing Co Pte LTD
Publication Year: 2012
Book Title: Management of Service Businesses in Japan
Topic: Marketing / General, Industries / Service, Industries / General, Development / Business Development
Number of Pages: 200 Pages
Language: English
Genre: Business & Economics
Author: Yasuhiro Monden
Format: Hardcover
