Lean Six Sigma Service Excellence Guide to Green Belt Certification Business HC

Description: gerald taylor Lean Six Sigma Service Excellence Guide to Green Belt Certification Business HC “A excellent approach. Lean Six Sigma for Service Excellence is a intuitive and steadfast and comprehensive approach to the application of LSS to Service. This applies to a array of industries. Its clear and and well presented style makes it a useful teaching and learning reference.” ***Normal signs of wear to cover Light pencil inside Binding a little loose but still compact Clean-sold as is Students notes and papers included *** ***Please note: This item and many but not all of our books are stored and shipped for us by a 3rd party. Please do not purchase if this is an issue for you. Thank you for looking! By purchasing this item you are acknowledging that you have read and understand this. Sold as is.*** Over the past couple of decades, growth in the number of new service and not-for-profit organizations has out-paced manufacturing in the global economy. Six Sigma and Lean, two of the most successful initiatives for improving quality and productivity rooted in the manufacturing sector, are now needed by organizations in the non-manufacturing sectors of the economy. With the ever-growing demands of customers, ensuring quality and productivity in service organizations as a distinctive core competence is becoming essential to achieving a competitive advantage and maintaining customer loyalty for long-term survival. Current books on Lean Six Sigma for service or transactional organizations either require a significant technical background, or are rather conceptual in nature and lack the detail of the tools, how to use them, and the practical skill-building exercises needed to give readers the ability to actually implement Lean Six Sigma in their organizations. This book fills the void. Written for the typical business professional, Lean Six Sigma Service Excellence effectively translates the concepts of Lean Six Sigma from a manufacturing environment to a service delivery environment. It is a user friendly guide to successfully implementing Lean Six Sigma practices in non-manufacturing organizations. It is also an inexpensive path to Green Belt certification. Mr. Taylor provides an overview of the Lean Six Sigma concepts and step-by-step examples of how to apply each of the relevant tools in practical situations. Next, readers will work through several problems to exercise their new found understanding. This learning approach of application and exercise should be of particular interest to those interested in, but unable to afford the large expense of most Lean Six Sigma training courses. Dedicated to executives and managers of service and transactional organizations, Lean Six Sigma Service Excellence emphasizes how productivity can be used as a distinctive competence for achieving and maintaining competitive advantage in non-manufacturing environments. Review This is the definitive manual for organizations seeking to gain a competitive advantage through continuous improvement. Gerald Taylor is the guru of Lean Six Sigma for the service industry. --Janet Allton, Manager, Process Improvement and Quality Assurance, Kansas Gas Service, a division of ONEOK Inc. About the Author Gerald Taylor is Founder and President of The Performance Management Group LLC, a firm that specializes in performance improvement and leadership development. He has over 15 years experience designing and implementing quality and Six Sigma solutions as an internal corporate consultant and as an external engagement manager for service organizations such as Sprint Long Distance, Automatic Data Processing, Logix Communications, Dynegy Global Communications Corporation and Oneok Corporation. Mr. Taylor and his associates are certified Six Sigma Black Belts who train and certify Six Sigma Black Belt professionals and quality practitioners to serve as technical experts in their working environments. He is also a certified Malcolm Baldrige examiner and two-time quality examiner for the Arizona Governor's Spirit of Excellence in Government Award. He was previously an associate professor of business administration at Western International University and a faculty member for Mesa College. Gerald currently serves as a board member for the Arizona Chapter of the Association for Strategic Planning and he is a published author of various works in the field of Six Sigma, quality improvement and service management. He earned his undergraduate degree in management and his MBA from the WP Carey School of Business at Arizona State University. Publisher ‏ : ‎ J. Ross Publishing; 1st edition (October 1, 2008) Language ‏ : ‎ English Hardcover ‏ : ‎ 312 pages ISBN-10 ‏ : ‎ 1604270063 ISBN-13 ‏ : ‎ 978-1604270068 Item Weight ‏ : ‎ 1.15 pounds Dimensions ‏ : ‎ 6 x 0.8 x 9 inches Best Sellers Rank: #2,056,386 in Books (See Top 100 in Books) #481 in Six Sigma Quality Management #490 in Lean Management #892 in Service Industry Books tags: guide best seller Service industry book 6 sigma management business leadership gerald taylor

Price: 89.99 USD

Location: Neenah, Wisconsin

End Time: 2025-01-01T21:29:57.000Z

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