It's All Your Fault at Work!: Managing Narcissists and Other High-Conflict Peopl

Description: It's All Your Fault at Work! by Bill Eddy, L. Georgi DiStefano A four-step method for handling the increasingly-outrageous behavior of narcissists and high-conflict people at work: customers, employees, managers and business-owners. FORMAT Paperback LANGUAGE English CONDITION Brand New Publisher Description Increasingly, we experience high-conflict people especially narcissists in the workplace. Angry customers. Undercutting coworkers. Bullying managers. Destructive business owners. This book helps you manage high-conflict people in the workplace. Once you recognize their predictable behavior patterns, a 4-Step Method can be used to calm them, analyze your options, respond to their hostility and set limits on their behavior. Back Cover No, its not just your imagination--more and more people in the workplace today have high-conflict personalities. Co-workers, clients, even bosses are behaving in narcissistic or bullying ways, choosing targets and then placing blame on them, treating them with disdain, or otherwise acting in aggressive, inappropriate ways. Some go so far as to spread damaging rumors, harass, or directly sabotage their targets, among other extreme behaviors. These are not people who are just having an occasional bad day; these are people who display a repeated pattern of high-conflict behavior. And they arent just difficult; they are the most difficult of people. Some have true personality disorders, while others have only some traits of these disorders. Either way, they can make your life at work stressful, frustrating, and extremely challenging. The good news is that their behavior is not about you--its about them. Whats more, you can learn strategies and techniques to deal with them more effectively at work. Based on Bill Eddys high-conflict personality theory, he and co-author, L. Georgi DiStefano, expertly define the problem so you can recognize potential high-conflict people (HCPs) in your own work life. They describe the key characteristics of HCPs and the typical behavior patterns of five main types of high-conflict personalities. Then they walk you through their proactive approach for minimizing conflict and keeping interactions with HCPs as peaceful as possible. Youll learn about--and see examples of--how to use a simple, proven four-step method to help calm HCPs, analyze your options, respond to hostility, and set limits on extreme behavior. While you cannot ultimately change someone elses personality, you can adapt your own behavior and respond to the person in different ways that make things better at work for yourself, the high-conflict person, and your organization. Flap No, its not just your imagination--more and more people in the workplace today have high-conflict personalities. Co-workers, clients, even bosses are behaving in narcissistic or bullying ways, choosing targets and then placing blame on them, treating them with disdain, or otherwise acting in aggressive, inappropriate ways. Some go so far as to spread damaging rumors, harass, or directly sabotage their targets, among other extreme behaviors. These are not people who are just having an occasional bad day; these are people who display a repeated pattern of high-conflict behavior. And they arent just difficult; they are the most difficult of people. Some have true personality disorders, while others have only some traits of these disorders. Either way, they can make your life at work stressful, frustrating, and extremely challenging. The good news is that their behavior is not about you--its about them. Whats more, you can learn strategies and techniques to deal with them more effectively at work. Based on Bill Eddys high-conflict personality theory, he and co-author, L. Georgi DiStefano, expertly define the problem so you can recognize potential high-conflict people (HCPs) in your own work life. They describe the key characteristics of HCPs and the typical behavior patterns of five main types of high-conflict personalities. Then they walk you through their proactive approach for minimizing conflict and keeping interactions with HCPs as peaceful as possible. Youll learn about--and see examples of--how to use a simple, proven four-step method to help calm HCPs, analyze your options, respond to hostility, and set limits on extreme behavior. While you cannot ultimately change someone elses personality, you can adapt your own behavior and respond to the person in different ways that make things better at work for yourself, the high-conflict person, and your organization. Author Biography Negotiation and mediation expert Bill Eddy is president of the High Conflict Institute and a certified family law specialist. Prior to becoming a lawyer, Eddy worked as a licensed clinical social worker. He speaks throughout the U.S. and internationally about high-conflict personalities and provides consultation and training on workplace issues. He is also the author of several books on managing and responding to high-conflict people, including New Ways for Work, a method for managing potentially high-conflict employees. He lives in San Diego, California.L.Georgi DiStefano is a licensed clinical social worker with extensive experience as a therapist, Employee Assistance provider, management consultant, and a popular speaker on workplace conflict resolution. She has authored several books and articles, and has directed mental health and substance abuse programs. She lives in San Diego, California. Table of Contents Ch. 1: High-Conflict People (HCPs) Ch. 2: The CARS Method Ch. 3: Narcissistic HCPs Ch. 4: Angry (Borderline) HCPs Ch. 5: Con Artist (Antisocial) HCPs Ch. 6: Dramatic (Histrionic) HCPs Ch. 7: Suspicious (Paranoid) HCPs Ch. 8: Other High-Conflict Issues Ch. 9: Workplace Bullies Ch. 10: Negative Advocates Ch. 11: Organizational Challenges Ch. 12: Taking Care of Yourself Review "This book belongs in every leaders library. Although I believe theres a pearl of good in everyone, some peoples pearl is hard to find. You may not be able to change a high conflict personality, but by using Bill Eddys and Georgi DiStefanos techniques, youll be able to keep the focus on solutions rather than arguments." --Ken Blanchard, coauthor of The One Minute Manager(R) and Leading at a Higher Level Collections strong in books on business management will find the narrowed focus and insights especially important in Its All Your Fault at Work. More and more workers have high-conflict personalities: the business managers challenge is on how (or if) to manage them. As narcissistic or bullying people dominate the workplace and spread discard, its important that managers not only understand the signs and effects of these personalities, but realize their options in responding to workplace hostility and how to set limits. This book packs in specifics, from responding to misinformation and considering who in the workplace fits the description of a high conflict personality to making the most of workplace atmosphere and re-directing conflict to more positive results. No manager should be without this analysis. --MIDWEST BOOK REVIEW, June 2015 "Bill Eddys model for high-conflict personalities has proved an invaluable aid for us when working with our toughest employee relations cases. His practical advice provides a very useful framework for recognizing and understanding different workplace personalities and developing the most effective approach to handling them." --Keith Epstein, senior workplace investigator, Intel Corporation "In todays global economy, increased collaboration forces more complexity and turbulence upon us. In this environment, high-conflict personalities struggle more than ever to manage their extremes and maintain control of their lives and their relationships with others. As extreme behaviors proliferate, we are tasked with being more measured in our response. Bill Eddy and Georgi DiStefano offer an impressive practical tool for all of those caught in the dysfunctions of our modern workplace. Recommended to all global executives dealing with conflict and change!" --Giuseppe Carella, managing director, Thunderbird School of Global Management "Bill Eddy and Georgi DiStefano manage to combine their advanced knowledge and skills to produce practical and workable tips. Easy to read, understand, and use--a really useful and helpful book." --Professor Tania Sourdin, director, Australian Centre for Justice Innovation (ACJI), Monash University Promotional Author, Bill Eddy, has many (up to 50) speaking engagement/year, in which he promotes/sells books back-of-room at each event. Some are international or national conferences and others are organizations who invite him to speak at all or half-day trainings or as keynote or workshop speaker at conferences.We are releasing 5 Bill Eddy titles for Fall 2014, with each book expected to cross-promote. All 5 titles focus on conflict in the workplace instead of Bills previous titles that focused on family law/divorce.Bill does radio and print interviews upon request.He teaches a course at Pepperdine University once/year.$1000 marketing/publicity budgetNational radio interviewsAdvertising in National and international publications: Society for Human Resource Management; National Human Resources Association; Professionals in Human Resources Association; American Management Association; American Association of Healthcare Administrative Management; Small Business Association; others.Promotion targeting business publicationsPublished to coincide with: BIFF (2e)!; So Whats Your Proposal?; New Ways for Work: Workbook; New Ways for Work: Coaching Manual.— Promotion on authors websites: , (not "live" yet) and tion on publisher websites: , l media campaigns on authors outlets and publishers outlets, i.e. Facebook, Twitter, blog, Pinterest.Two years ago, over 1100 sites linked to Bills blog and/or website. Im not sure what those numbers are now, but theyre likely the same or increased.— Publicity and promotion in conjunction with authors speaking engagements (see listing below):January1/16 -- Handling High Conflict Personalities with the CARS Method Radio Interview of Bill Eddy by Doug Noll(book tie-in: Its All Your Fault!; BIFF),Contact: at 7:00pm Pacific Time ZoneFebruary2/12 -- New Ways for Families: National Judicial Institute - Family Law Seminar, Quebec City, Quebec, Canada(no book tie-in)2/20 -- 7 Tips for Managing High Conflict People, North County Bar Association, Vista, CA(book tie-in: BIFF; High Conflict People in Legal Disputes; Its All Your Fault!; New Ways for Families entire series).Contact: 2/25 -- Law and Ethics Update, Kaiser Permanente Psychosocial Clinicians, San Diego, CA(book tie-in: Its All Your Fault!; BIFF; Its All Your Fault at Work!; New Ways for Work Coaching Manual; New Ways for Work Workbook).Contact: Linda.S.Thornton@kp.org2/27 - 28 (PST) New Ways for Families "Day Two" Training, Family Law Pathways Network, Alice Springs, NT, Australia - by Skype(book tie-in: New Ways for Families Professional Guidebook; New Ways for Families Parent Workbook; BIFF).Contact: michelle@newways4families.comMarch3/1 -- Managing High Conflict People. Law School for Social Workers Annual CEU Event, Portland, OR(book tie-in: High Conflict People in Legal Disputes; BIFF; New Ways for Families entire series)Contact: 3/14 -- Transformation of High Conflict Disputes Through Mediation, 2014 Orange County Mediation Conference, University of California, Irvine, CA(book tie-in: High Conflict People in Legal Disputes; BIFF; New Ways for Families Pre-Mediation Workbook; New Ways for Families Pre-Mediation Coaching Manual).Contact: 3/28 -- Managing High Conflict Personalities - in Separation and Divorce, Louisiana Chapter - Association of Family and Conciliation Courts, New Orleans, LA(book tie-in: High Conflict People in Legal Disputes; BIFF; New Ways for Families entire listing).Contact: Prizes Commended for Axiom Business Book Awards (Human Resources) 2015 Long Description Increasingly, we experience high-conflict people - especially narcissists - in the workplace. Angry customers. Undercutting coworkers. Bullying managers. Destructive business owners. This book helps you manage high-conflict people in the workplace. Once you recognize their predictable behavior patterns, a 4-Step Method can be used to calm them, analyze your options, respond to their hostility and set limits on their behavior. Review Quote "This book belongs in every leaders library. Although I believe theres a pearl of good in everyone, some peoples pearl is hard to find. You may not be able to change a high conflict personality, but by using Bill Eddys and Georgi DiStefanos techniques, youll be able to keep the focus on solutions rather than arguments." --Ken Blanchard, coauthor of The One Minute Manager Competing Titles Living Successfully with Screwed-Up People Elizabeth Brown 9780800732882 10.21 Revell 2/1/2010 How to Reduce Workplace Conflict and Stress Anna Maravelas 9781564148186 10.52 Career Press 8/1/2005 Nasty People: How to Stop Being Hurt by Them Without Stooping to Their Level Jay Carter 9780071410229 8.96 McGraw-Hill 5/5/2003 Impossible to Please: How to Deal with Perfectionist Coworkers, Controlling Spouses and Other Incredibly Critical People Neil Lavender 9781608823482 13.10 New Harbinger Publications 11/1/2012 The No Asshole Rule: Building a Civilized Workplace and Surviving One That Isnt Robert Sutton 9780446698207 10.75 Business Plus 9/1/2010 Description for Sales People We all know how stressful our jobs can be when dealing with angry customers and bad managers. This book addresses ways of managing the behavior of several types of high-conflict people in the workplace. Once you recognize their predictable patterns of behavior, you can use a simple 4-Step Method - called the C.A.R.S. Method - to calm them, analyze your options, respond to their hostility and set limits on their extreme behavior. For managers, this book can help them choose their battles, as well as coach their employees to be more successful. This book will give the frustrated employee greater peace of mind, while improving workplace skills and avoiding future high-conflict. Billy Eddy is an international expert on managing disputes among high-conflict personalities. Billy Eddy has successfully written 5 other books about communicating with high conflict people. Some notable mentions include BIFF, Its All Your Fault, and High Conflict People. Billy Eddy also wrote SPLITTING with Randi Kreger, the author of Stop Walking on Eggshells that has sold approximately 500,000 copies. Details ISBN1936268663 Author L. Georgi DiStefano Short Title ITS ALL YOUR FAULT AT WORK Pages 244 Language English ISBN-10 1936268663 ISBN-13 9781936268665 Media Book Format Paperback Year 2015 Imprint HCI Press Subtitle Managing Narcissists and Other High-Conflict People Place of Publication Scottsdale Country of Publication United States NZ Release Date 2015-02-19 UK Release Date 2015-02-19 Publisher HCI Press DEWEY 158.2 Illustrations illustrations Audience General AU Release Date 2015-04-12 Publication Date 2015-03-19 US Release Date 2015-03-19 We've got this At The Nile, if you're looking for it, we've got it. With fast shipping, low prices, friendly service and well over a million items - you're bound to find what you want, at a price you'll love! TheNile_Item_ID:147124181;

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