Conflict Resolution at Work For Dummies by Vivian Scott (English) Paperback Book

Description: Conflict Resolution at Work For Dummies by Vivian Scott A practical workplace guide to handling conflict effectively Managing employees and encouraging them to work together toward a common goal is an essential skill that all leaders should possess. FORMAT Paperback LANGUAGE English CONDITION Brand New Publisher Description A practical workplace guide to handling conflict effectively Managing employees and encouraging them to work together toward a common goal is an essential skill that all leaders should possess. Conflict Resolution at Work For Dummies provides the tools and advice you need to restore peace, train your colleagues to get along better with others, prevent conflicts from ever starting, and maintain better productivity while boosting morale. One of the only trade publications that takes the managers perspective on how to address conflicts, resolve disputes, and restore peace and productivity to the workplaceExamines more positive means for resolving conflicts (other than arguing, surrendering, running away, filing a lawsuit, etc.)Helps managers and employees sort through problems and make the workplace a more rewarding place No manager should be without Conflict Resolution at Work For Dummies! Notes Provides tools and advice leaders need to restore peace, train colleagues, prevent conflicts and boost morale. Back Cover The easy way to maintain healthy and productive working relationships Need to restore peace among the masses? Whether you work for a fledgling startup or a Fortune 500 company, Conflict Resolution at Work For Dummies gives you everything you need to repair conflict in the workplace using a proven mediation method and philosophy thats easy to understand and ready for you to apply right away. Tap into conflict resolution expertise -- get an overview of conflict resolution at work and gain expert insight into how you can manage it like a pro Rediscover communication -- find out how body language, tone of voice, emotions, and filters impact the ability to communicate Practice good self-awareness -- understand how ignoring a problem, misinterpreting employees needs, and creating muddy expectations contribute to conflict Know how to address conflict -- learn how to choose the optimal time and place to discuss problems and address employees Resolve a conflict between two or more employees -- get easy-to-follow guidance on how to prepare for a mediated conversation, brainstorm options, negotiate solutions, develop proposals, and monitor progress Help yourself during conflict -- learn strategies to move through your own conflicts, avoid common conflict causes, and create win/win solutions Open the book and find: The right way to manage conflict within a team Advice on when to tackle issues and when to hold back Practical guidance on developing solutions and agreements Ways to address just about any issue youll face Tips on keeping your team focused and productive during conflicts When to use internal resources like Human Resources and when to turn to outside experts Flap The easy way to maintain healthy and productive working relationships Need to restore peace among the masses? Whether you work for a fledgling startup or a Fortune 500 company, Conflict Resolution at Work For Dummies gives you everything you need to repair conflict in the workplace using a proven mediation method and philosophy thats easy to understand and ready for you to apply right away. Tap into conflict resolution expertise -- get an overview of conflict resolution at work and gain expert insight into how you can manage it like a pro Rediscover communication -- find out how body language, tone of voice, emotions, and filters impact the ability to communicate Practice good self-awareness -- understand how ignoring a problem, misinterpreting employees needs, and creating muddy expectations contribute to conflict Know how to address conflict -- learn how to choose the optimal time and place to discuss problems and address employees Resolve a conflict between two or more employees -- get easy-to-follow guidance on how to prepare for a mediated conversation, brainstorm options, negotiate solutions, develop proposals, and monitor progress Help yourself during conflict -- learn strategies to move through your own conflicts, avoid common conflict causes, and create win/win solutions Open the book and find: The right way to manage conflict within a team Advice on when to tackle issues and when to hold back Practical guidance on developing solutions and agreements Ways to address just about any issue youll face Tips on keeping your team focused and productive during conflicts When to use internal resources like Human Resources and when to turn to outside experts Author Biography Vivian Scott is a Certified Mediator in private practice and a retired Microsoft marketing manager. She is a member of the Washington Mediation Association and volunteers as a mediator at the Dispute Resolution Center of Snohomish & Island Counties. Table of Contents Introduction 1 Part I: Understanding Conflict in the Workplace 7 Chapter 1: An Overview of Conflict Resolution at Work 9 Chapter 2: Understanding What People Bring to Conflict 21 Chapter 3: Determining How Groups Contribute to Conflict 41 Chapter 4: Practicing Self-Awareness: Understanding How Managers Foster Conflict 59 Chapter 5: Knowing When to Address Conflict 77 Part II: Resolving a Conflict between Two or More of Your Employees 91 Chapter 6: Developing a Plan and Preparing for a Meeting 93 Chapter 7: Starting a Mediation Meeting and Creating a Working Agenda 105 Chapter 8: Negotiating Possible Solutions to a Conflict 123 Chapter 9: Offering Proposals and Crafting Agreements 143 Chapter 10: Adapting a Conflict Meeting for the Entire Team 161 Chapter 11: Monitoring Agreements and Progress 179 Part III: Using Additional Resources to Resolve the Conflict 195 Chapter 12: Keeping a Team Focused During a Conflict 197 Chapter 13: Determining How Your Company Can Help 209 Chapter 14: Getting Outside Experts to Facilitate Resolutions 223 Part IV: Smoothly Handling Conflict When Youre One of the People Involved 239 Chapter 15: Identifying What Both Sides Want 241 Chapter 16: Asking for a Meeting to Talk about the Conflict 255 Chapter 17: Sitting Down to Talk Through the Issues 267 Chapter 18: Tailoring Your Approach to the Organizational Chart 287 Part V: The Part of Tens 303 Chapter 19: Ten Things You Can Control When Youre in an Unresolved Conflict 305 Chapter 20: Ten Reasons Managers Give for Not Addressing Conflict 311 Chapter 21: Ten Pearls of Wisdom from Professional Mediators 315 Index 319 Long Description The easy way to maintain healthy and productive working relationships Need to restore peace among the masses? Whether you work for a fledgling startup or a Fortune 500 company, Conflict Resolution at Work For Dummies gives you everything you need to repair conflict in the workplace using a proven mediation method and philosophy thats easy to understand and ready for you to apply right away. Tap into conflict resolution expertise get an overview of conflict resolution at work and gain expert insight into how you can manage it like a pro Rediscover communication find out how body language, tone of voice, emotions, and filters impact the ability to communicate Practice good self-awareness understand how ignoring a problem, misinterpreting employees needs, and creating muddy expectations contribute to conflict Know how to address conflict learn how to choose the optimal time and place to discuss problems and address employees Resolve a conflict between two or more employees get easy-to-follow guidance on how to prepare for a mediated conversation, brainstorm options, negotiate solutions, develop proposals, and monitor progress Help yourself during conflict learn strategies to move through your own conflicts, avoid common conflict causes, and create win/win solutions Open the book and find: The right way to manage conflict within a team Advice on when to tackle issues and when to hold back Practical guidance on developing solutions and agreements Ways to address just about any issue youll face Tips on keeping your team focused and productive during conflicts When to use internal resources like Human Resources and when to turn to outside experts Details ISBN0470536438 Series For Dummies ISBN-10 0470536438 ISBN-13 9780470536438 Format Paperback Short Title CONFLICT RESOLUTION AT WORK FO Language English Media Book DEWEY 658.4053 Year 2009 Tag 2012dummiespromo Illustrations black & white line drawings, figures Edition 1st Pages 368 UK Release Date 2009-12-29 Publication Date 2009-12-29 NZ Release Date 2009-12-29 US Release Date 2009-12-29 Place of Publication Chichester Author Vivian Scott Publisher John Wiley & Sons Inc Imprint For Dummies Country of Publication United States Audience General AU Release Date 2009-12-10 We've got this At The Nile, if you're looking for it, we've got it. 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