BIFF: Quick Responses to High-Conflict People, Their Personal Attacks, Hostile E

Description: BIFF by Bill Eddy The BIFF communication technique protects your reputation and reduces conflict when high-conflict people attack via email, social media and in-person. FORMAT Paperback LANGUAGE English CONDITION Brand New Publisher Description We live in an age of rapid change and instant communication. We also live in a Culture of Blame and Disrespect, creating a need to manage our responses to high-conflict people. A BIFF Response can be applied in any communication anywhere online, social media, in a letter or even in person. It can be used at work, earning you respect and success. It can help you get along with difficult family members, friends, neighbors and others anywhere in your life.BIFF was designed to protect you and your reputation by responding quickly and civilly to people who treat you rudely, while being reasonable in return.BIFF stands for Brief, Informative, Friendly, and Firm. A BIFF response is easy to remember, but hard to do. It takes practice! This little book gives over 20 examples of BIFF responses for all areas of life-plus additional tips to help you deal with high-conflict people anywhere.This Second Edition includes a new chapter on Coaching for BIFF Responses. Anyone can use this method to help someone else with a BIFF response by asking 10 simple questions to make it even more effective.Another helpful tool to shift high-conflict people from blaming to problem-solving is So, Whats Your Proposal: Shifting High-Conflict People from Blaming to Problem-Solving, also by Bill Eddy.Bill Eddy, LCSW, Esq., is a lawyer, therapist, mediator, author, and president of High Conflict Institute. He developed the "high conflict personality" theory and has become an international expert on managing disputes involving high-conflict personalities and personality disorders. Back Cover We live in an age of rapid change and instant communication. We also live in a Culture of Blame and Disrespect... A BIFF Response can be applied in any communication anywhere - online, social media, in a letter or even in person. It can be used at work, earning you respect and success. It can help you get along with difficult family members, friends, neighbors and others anywhere in your life. BIFF was designed to protect you and your reputation by responding quickly and civilly to people who treat you rudely, while being reasonable in return. BIFF stands for Brief, Informative, Friendly, and Firm.A BIFF response is easy to remember, but hard to do. It takes practice! This little book gives over 20 examples of BIFF responses for all areas of life--plus additional tips to help you deal with high-conflict people anywhere. See if you can do a BIFF! Not everyone can! Author bio: Bill Eddy is a lawyer, therapist, mediator, and the President of the High Conflict Institute. He developed the "High Conflict Personality" theory and has become an international expert on managing disputes involving high-conflict personalities. Eddy is the author of several books, including Its All Your Fault at Work! and High Conflict People in Legal Disputes. Testimonial: "I used Bill to deal with a very difficult personnel situation. I implemented his advice. Instead of pursuing endless, frustrating conflict and confrontation, I adopted an entirely different approach, with excellent results. Bill gave me a pathway when I thought all roads were blocked." Dan Solin, Author of the Smartest series of books. Second edition info: This Second Edition includes a new chapter on Coaching for BIFF Responses. Anyone can use this method to help someone else with a BIFF response - by asking 10 simples questions to make it even more effective. Flap We live in an age of rapid change and instant communication. We also live in a Culture of Blame and Disrespect... A BIFF Response can be applied in any communication anywhere - online, social media, in a letter or even in person. It can be used at work, earning you respect and success. It can help you get along with difficult family members, friends, neighbors and others anywhere in your life. BIFF was designed to protect you and your reputation by responding quickly and civilly to people who treat you rudely, while being reasonable in return. BIFF stands for Brief, Informative, Friendly, and Firm.A BIFF response is easy to remember, but hard to do. It takes practice! This little book gives over 20 examples of BIFF responses for all areas of life--plus additional tips to help you deal with high-conflict people anywhere. See if you can do a BIFF! Not everyone can! Author bio: Bill Eddy is a lawyer, therapist, mediator, and the President of the High Conflict Institute. He developed the "High Conflict Personality" theory and has become an international expert on managing disputes involving high-conflict personalities. Eddy is the author of several books, including Its All Your Fault at Work! and High Conflict People in Legal Disputes. Testimonial: "I used Bill to deal with a very difficult personnel situation. I implemented his advice. Instead of pursuing endless, frustrating conflict and confrontation, I adopted an entirely different approach, with excellent results. Bill gave me a pathway when I thought all roads were blocked." Dan Solin, Author of the Smartest series of books. Second edition info: This Second Edition includes a new chapter on Coaching for BIFF Responses. Anyone can use this method to help someone else with a BIFF response - by asking 10 simples questions to make it even more effective. Author Biography Bill Eddy is a lawyer, therapist, mediator, and the co-founder and Chief Innovation Officer of the High Conflict Institute in San Diego, California. He was The Senior Family Mediator at the National Conflict Resolution Center for 15 years, a Certified Family Law Specialist lawyer representing clients in family court for 15 years, and a Licensed Clinical Social Worker therapist with twelve years of experience. He serves on the faculty of the Straus Institute for Dispute Resolution at the Pepperdine University School of Law in California and is a Conjoint Associate Professor with the University of Newcastle Law School in Australia. He has been a speaker and trainer in over 30 U.S. states and 10 countries, in which hes taught his BIFF Response and EAR Statement techniques for communicating in writing and in-person to hundreds of thousands. In addition to writing more than twenty books, his articles on PsychologyToday.com have more than 5 million views. Table of Contents Chapter OneHigh-Conflict People and BlamespeakChapter TwoWriting a BIFF ResponseChapter ThreeAvoid Admonishments, Advice and ApologiesChapter FourBIFFs for Friends and Family (and Exs)Chapter FiveNeighborsChapter SixIn the WorkplaceChapter SevenBusiness and ProfessionsChapter EightOrganizations and GovernmentsChapter NinePoliticiansChapter TenCoaching for BIFF ResponsesChapter ElevenYou Decide...ReferencesAbout the Author Review "I used Bill Eddy to deal with a very difficult personnel situation. I implemented his advice. Instead of pursuing endless, frustrating conflict and confrontation, I adopted an entirely different approach, with excellent results. Bill gave me a pathway when I thought all roads were blocked." -- Dan Solin, author of the Smartest series of books Promotional Author, Bill Eddy, has many (up to 50) speaking engagement/year, in which he promotes/sells books back-of-room at each event. Some are international or national conferences and others are organizations who invite him to speak at all or half-day trainings or as keynote or workshop speaker at conferences.We are releasing 5 Bill Eddy titles for Fall 2014, with each book expected to cross-promote. All 5 titles focus on conflict in the workplace instead of Bills previous titles that focused on family law/divorce.Bill does radio and print interviews as requested.He teaches a course at Pepperdine University once/year.$500 marketing/publicity budgetNational radio interviewsAdvertising in National and international publications: Association of Family & Conciliation Courts newsletter; Academy of Professional Family Mediators newsletter; Society for Human Resource Management; others.Promotion targeting business publicationsPublished to coincide with: Its All Your Fault at Work!; So Whats Your Proposal?; New Ways for Work: Workbook; New Ways for Work: Coaching Manual.Promotion on authors websites: , (not "live" yet) and tion on publisher websites: , l media campaigns on authors outlets and publishers outlets, i.e. Facebook, Twitter, blog, Pinterest.Two years ago, over 1100 sites linked to Bills blog and/or website. Im not sure what those numbers are now, but theyre likely the same or increased.— Publicity and promotion in conjunction with authors speaking engagements (see listing below):January1/16 -- Handling High Conflict Personalities with the CARS Method Radio Interview of Bill Eddy by Doug Noll(book tie-in: Its All Your Fault!; BIFF),Contact: at 7:00pm Pacific Time ZoneFebruary2/12 -- New Ways for Families: National Judicial Institute - Family Law Seminar, Quebec City, Quebec, Canada(no book tie-in)2/20 -- 7 Tips for Managing High Conflict People, North County Bar Association, Vista, CA(book tie-in: BIFF; High Conflict People in Legal Disputes; Its All Your Fault!; New Ways for Families entire series).Contact: 2/25 -- Law and Ethics Update, Kaiser Permanente Psychosocial Clinicians, San Diego, CA(book tie-in: Its All Your Fault!; BIFF; Its All Your Fault at Work!; New Ways for Work Coaching Manual; New Ways for Work Workbook).Contact: Linda.S.Thornton@kp.org2/27 - 28 (PST) New Ways for Families "Day Two" Training, Family Law Pathways Network, Alice Springs, NT, Australia - by Skype(book tie-in: New Ways for Families Professional Guidebook; New Ways for Families Parent Workbook; BIFF).Contact: michelle@newways4families.comMarch3/1 -- Managing High Conflict People. Law School for Social Workers Annual CEU Event, Portland, OR(book tie-in: High Conflict People in Legal Disputes; BIFF; New Ways for Families entire series)Contact: 3/14 -- Transformation of High Conflict Disputes Through Mediation, 2014 Orange County Mediation Conference, University of California, Irvine, CA(book tie-in: High Conflict People in Legal Disputes; BIFF; New Ways for Families Pre-Mediation Workbook; New Ways for Families Pre-Mediation Coaching Manual).Contact: 3/28 -- Managing High Conflict Personalities - in Separation and Divorce, Louisiana Chapter - Association of Family and Conciliation Courts, New Orleans, LA(book tie-in: High Conflict People in Legal Disputes; BIFF; New Ways for Families entire listing).Contact: ril: "Managing High Conflict People" for Healthcare Workers in Maryland; Family Professionals in Calgary, Canada; Family law Judges in OhioAFCC Conference (Presenting New Ways for Mediation method in 90-minute workshop) in Toronto in JunePepperdine University School of Law "Psychology of Conflict" course (Malibu, near Los Angeles) in OctoberAssociation of Professional Family Mediators Conference presenting New Ways for Mediation in October in San Diego2 weeks in September in Australia: National Mediation Conference – keynote speaker and workshop trainer; Monash University School of Law course: "Managing High Conflict People in Legal Disputes"; and other groups.Anchorage, Alaska: "New Ways for Mediation of High Conflict Disputes" to lawyers and mediators there sponsored by a law firm. Long Description We live in an age of rapid change and instant communication. We also live in a Culture of Blame and Disrespect, creating a need to manage our responses to high-conflict people. A BIFF Response can be applied in any communication anywhere - online, social media, in a letter or even in person. It can be used at work, earning you respect and success. It can help you get along with difficult family members, friends, neighbors and others anywhere in your life. BIFF was designed to protect you and your reputation by responding quickly and civilly to people who treat you rudely, while being reasonable in return. BIFF stands for Brief, Informative, Friendly, and Firm. A BIFF response is easy to remember, but hard to do. It takes practice! This little book gives over 20 examples of BIFF responses for all areas of life--plus additional tips to help you deal with high-conflict people anywhere. This Second Edition includes a new chapter on Coaching for BIFF Responses. Anyone can use this method to help someone else with a BIFF response - by asking 10 simple questions to make it even more effective. Another helpful tool to shift high-conflict people from blaming to problem-solving is So, Whats Your Proposal: Shifting High-Conflict People from Blaming to Problem-Solving , also by Bill Eddy. Bill Eddy, LCSW, Esq. , is a lawyer, therapist, mediator, author, and president of High Conflict Institute. He developed the "high conflict personality" theory and has become an international expert on managing disputes involving high-conflict personalities and personality disorders. Review Quote "I used Bill Eddy to deal with a very difficult personnel situation. I implemented his advice. Instead of pursuing endless, frustrating conflict and confrontation, I adopted an entirely different approach, with excellent results. Bill gave me a pathway when I thought all roads were blocked." Competing Titles Conversation Transformation Ben Benjamin 9780071769969 18.00 McGraw-Hill 2012 Crucial Conversations: Tools for Talking When Stakes Are High, Second Edition Kerry Patterson 9781469266824 18.00 McGraw-Hill 2011 Communication Skills: How to Improve Your Communication Skills and Get Your Ideas Across William Wyatt B00ESLB5IS Amazon Kindle? 2014 How To Deal With Difficult People; Master Effective Communication Skills So You Can Deal With Difficult People Daniel Hemlick B00BB7Z89Y 9.87 Amazon Kindle? 2013 Difficult Conversations: How to Discuss What Matters Most Douglas Stone 9780143118442 17.00 Penguin Books 2010 Failure to Communicate: How Conversations Go Wrong and What You Can Do to Right Them Holly Weeks 9781422137499 14.95 Harvard Business Review Press 2010 Interpersonal Communication: Relating to Others (6th Edition) Steven Beebe 9780205674534 50.88 Pearson 2010 The Civility Solution: What to Do When People Are Rude P.M. Forney 9780312302504978 10.07 St. Martins Griffin 2009 Dealing with People You Cant Stand, Revised and Expanded Third Edition: How to Bring Out the Best in People at Their Wo Rick Kirschner 9780071785723 18.00 Mcgraw-Hill 2012 Description for Sales People Bulk copies of 1st ed. purchased by B&N College in 2013 2000 copies purchased by workplace management Canadian association in 2013 relevant to todays society due to increase of incivility, blaming behavior, lack of impulse control and open hostility in an age of instant communication Continuation of Bill Eddys ground-breaking work that unlocked the mystery surrounding what drives high-conflict people Author launching "BIFF" website in 2014 to train people to use BIFF Helps the reader both understand the high-conflict persons operating system and practical, usable tips on how to deal with them The book complements the authors other titles, such as "Its All Your Fault! 12 Tips for People Who Blame Others for Everything" and "Splitting: Protecting Yourself While Divorcing Someone with Borderline or Narcissistic Personality Disorder" Most people get "hooked" by people with high-conflict personalities, which is why the BIFF strategy is useful - it helps anyone unhook and manage the conflict instead of escalating it Helps the reader understand that you cannot respond to high-conflict people the same way you do everyone else and why it requires do the opposite of what you feel like doing and do with everyone else. Details ISBN1936268728 Author Bill Eddy Short Title BIFF Pages 176 Language English ISBN-10 1936268728 ISBN-13 9781936268726 Media Book Format Paperback Year 2014 Edition 2nd Imprint HCI Press Subtitle Quick Responses to High-Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns Place of Publication Scottsdale Country of Publication United States UK Release Date 2014-10-02 NZ Release Date 2014-10-02 Publisher HCI Press Edition Description Second Edition DEWEY 158.2 Audience General AU Release Date 2014-11-23 Publication Date 2014-10-30 US Release Date 2014-10-30 Illustrations Illustrations We've got this At The Nile, if you're looking for it, we've got it. With fast shipping, low prices, friendly service and well over a million items - you're bound to find what you want, at a price you'll love! TheNile_Item_ID:93749319;

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